Frequently Asked Questions
When can we check in?
Check in time is between 4 p.m. and 10.00 p.m. Monday to Sunday. Please note the pub and hotel do not open until 4 p.m. Monday to Friday so you will not be able to check in any sooner on those days, unless you have a confirmed arrangement with hotel management (for which there may be an additional charge of approximately £20.00 for this).
When can we check out?
Check out time is 10.30 a.m. on the morning of departure.
What accommodation is provided in each room?
Redheugh – 1 single bed, shower
Hill House – 1 double bed, shower
Boughthill – 1 double bed, 1 single bed, bath, and shower
Black Middens – 1 double bed, 1 single bed, bath, and shower (DO NOT book this room if you want a quiet room as it is situated above the bar, and you may experience some bar noise in the evening)
Waterhead – 1 superior double bed, shower
Highgreen – 1 superior double bed, shower
Gatehouse – 1 superior double bed, 1 single bed, shower – an additional camp bed can also be put in this room, suitable for a younger child (our only downstairs room so advised for persons with mobility issues)
Is there free parking on site?
There is free roadside parking in the hamlet of Greenhaugh, but no covered parking is available.
Are you Dog Friendly?
Yes we are! Dogs are allowed in the bar and in the bedrooms an additional charge is applied to allow for additional cleaning. The fee for dog in room is £12.00 per night per room (please correct the price for £12 and add per night per room )
Do you serve food every lunchtime and evening?
We do not serve lunches at all. Evening meals are available from 5.30 p.m. until 8.00 p.m. Thursday to Sunday, and it is always advisable to book in advance on weekends or during busy holiday periods to avoid disappointment.
Can you offer special dietary requirements?
We always have vegetarian, vegan and gluten free choices on the menu. If you require anything additional, e.g. oat milk, it is always advisable to request this when booking, so we can hopefully accommodate you on your arrival.
Do you provide secure bike storage?
Yes we have a secure locked area for pedal bike storage for up to 4 bikes. It is best to request this when booking.
Can we get into the hotel late after visiting the Kielder Observatory?
All staying guests are provided with a key to allow them into their rooms late at night, after visiting the observatory, so access is not an issue.
